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News & Insight

View RALI news and insights to keep up to date with the latest on trend developments relating to future leadership capability and experience requirements and the future world of work.

A conversation with researchers Tim Gardner and Colin Wong on how salespeople game the system.

18th Mar 2025 | 12:00pm

How the German automaker is adapting to disruption and competition.

4th Mar 2025 | 01:22pm

Discover how omnichannel marketing supports seamless customer experiences. Learn omnichannel strategies to improve engagement and retention.

15th Jan 2025 | 01:00pm

Studies have shown that people dislike attempts to make AI convincingly human. But emphasizing the essential role of humans in AI tools can help reduce resistance to adoption.

7th Jan 2025 | 01:25pm

The Tuck School of Business’ Vijay Govindarajan explains why companies can’t rely on planned obsolescence anymore.

17th Dec 2024 | 01:00pm

A/B testing by Instacart suggests that telling customers about stocking times can increase spending and decrease the proportion of items replaced or refunded.

3rd Oct 2024 | 01:25pm

Brands racing to embrace customer service chatbots risk neglecting disabled communities.

17th Sep 2024 | 01:25pm

The five stories that have resonated most with our readers this year.

30th Aug 2024 | 01:15pm

“Evolvable scripts” are brief instruction sets that are easy to understand and remember, and allow room for employees to adapt to specific and changing needs.

29th Aug 2024 | 01:15pm