When a company makes a mistake – such as a marketing misstep or a product failure that leads to a recall – a good apology can make a big difference in how we as customers feel about them.
Things can go wrong for all kinds of reasons. On top of addr…
Performance improvement plans, or PIPs, tend to be seen as a death knell for the employees who get them. Rather than a sincere approach to helping team members succeed, they can often signal a slow farewell from the company—a three-month countdown to …
You’re working diligently at your office computer. Out of the blue, your manager appears and reprimands you for taking an extra 15 minutes for your 30-minute break the day before.
You’re confused. You rarely take more than 20 or 25 …
Businesses are often tempted to cut their marketing budgets for the short-term savings it provides – but those cuts can cause problems in the long term. A new study my colleague Tarun Kushwaha and I published in The Journal of Marketing proposes a met…
I’ve always loved the old adage: “You can tell a lot about a person by their shoes”—that people’s interests and personality come through in the small ways they present themselves. Before remote work, back when people actually worked at offices, all th…
In a dimly lit room strung with fairy lights and ivy, transit workers file in and lie on inflated cots. Soothing piano notes play as a teacher rubs their ankles and toes.
“Breathe in,” she says. “Think of a balloon filling up with…
The pace and complexity of modern work has transformed traditional work patterns. Now, people are looking for new ways to balance their life and work, and the trend of taking a “workcation” is gaining momentum.
Workcations allow people …
At Ellevest, we spend a lot of time talking with women about money: where they stand with money, how they plan, and what money enables them to do.
As a natural result, we spend a lot of time talking about retirement with women: both how they pictur…
Richard Davis is an organizational psychologist and managing director at Russell Reynolds Associates. He has extensive experience advising CEOs, including those leading Fortune 100 companies. Clients include Meta, Under Armour, Best Buy, Target, the N…
The SpreadsheetLLM project encodes spreadsheets in a way generative AI can interpret.
