With families continuing to struggle to make ends meet, lenders that find the right combinations of digital-first customer support will experience the benefits, including longer-term customer loyalty and insurance against being left in the wake of more…
After over a year of isolation, stress, and loss, we are starting to think ahead to a post-COVID-19 world. In some countries with high vaccination rates, and/or strong containment strategies, workers are starting to return to their workplaces.
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“Please place your phone in ‘cell phone jail’ before you take your seat!”
This was something my teams heard me say often during my time as head of innovation and creativity at Disney. And I took it very seriously. “C…
When Joe Biden was vice president of the U.S., he visited the country’s embassy in Paris. While there, he did something that challenged one of the most pervasive assumptions about leadership. He took time to greet everyone on the embassy staff: …
The big question on every startup CEO’s mind right now: what’s the best way to build now that offices are opening up and remote work is optional, not mandatory?
Other forms of this question include: Should I bring people back to the offic…
“It is always Day 1,” is a common refrain at Amazon that reminds employees to approach each project with fresh energy and resolve. I joined Amazon’s Global Corporate Affairs team in 2017 as the first financial services public polic…
On the surface, everyone at a company is working together to accomplish a goal. But in reality, we’re emotional beings with different motives, incentives, and interests—so getting your team aligned requires some work.
It’s all abou…
Over the past year, corporate leaders have pivoted quickly to adapt to remote working, leading their teams locally and around the world—virtually—primarily through videoconference calls. Some of the early data from executives show that ma…
