The last 12 months have been a crash course in customer experience for business leaders. Throughout 2020 and into 2021, enterprise organizations have been forced to rethink every customer touch point and rebuild their customer journeys at record speed….
It feels particularly fitting that vaccines are finally being distributed and quarantine is slowly lifting in the U.S. during the spring season. The time of budding flowers and various organisms emerging from hibernation is associated with regeneration…
By the time you’re a few weeks into spring, you can count on a few things: People who wait all year for Cadbury eggs will likely have overindulged. Seasonal allergy sufferers are likely sniffling. And a new crop of soon-to-be graduates is fretti…
A job search takes a lot of time—time that you don’t have. Especially when you’re already employed, this can seem like an overwhelming burden of hours on top of your already full day. Add the complications of COVID-19 and the menta…
Verizon Media will be called Yahoo when the deal closes
When I started my career in the corporate world, I absorbed, by osmosis, the way that I thought leadership was. I worked in a male-dominated environment, in that most of the senior leadership was male, and the women that had risen to the top tended to …
After a year away, a return to the workplace is on the horizon for some and already underway for others. It’s time to take stock of where we are, what we learned over the past year, and how we can apply those lessons to come back stronger as ind…
With physical borders closed and virtual ones open, highly skilled tech workers getting poached by international companies
“Just focus on this one thing.”
I heard this voice come to me as a revelation late one evening while seated in my home office. It had been a cloudless summer night, and morning was fast approaching.
At the time, I’d been working ex…
