The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for agents.
As a father of three, I’ve seen firsthand that people are naturally empathetic—my kids, for example, can’t help but get upset when they see someone hurt or in trouble. But as we grow up, empathy becomes trickier to navigate, especially at work. In a f…
Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pa…
Karen Friedman Agnifilo has now reportedly been retained to represent Luigi Mangione, her husband Marc is leading the legal defence for musician Sean ‘Diddy’ Combes.
If you think the world is changing faster than ever before, you’re probably right. According to Accenture, the rate of change in businesses has accelerated 183% since 2019—and 33% in just the last year. As the saying goes, change has never been this f…
HR has undergone a seismic shift recently, confronting unprecedented challenges and emerging opportunities. As businesses adapt to shifting demands, HR has evolved accordingly. Take, for instance, the heightened focus on health protocols and managing …
The job market has seen some major pendulum swings in the past few years, from an abundance of jobs during the Great Reshuffle to what feels like job opportunities now being a bit less in reach. In fact, according to a recent survey from LinkedIn, 43%…
You’ve probably heard “Don’t go outside in the winter with your hair wet or without a coat; you’ll catch a cold.”
That’s not exactly true. As with many things, the reality is more complicated. Here’s the distinction: Being cold isn’t why you get a …
Some people like to have a rigid schedule. They like to know where to go and what to do at every minute of the day. They like to have their tasks laid out for them and to have clear processes to follow.
Many people, though, feel stifled by work tha…
Ah, the office holiday party. Some employees love the opportunity to celebrate—or view it as a chance to gather intel from coworkers and debrief on office politics. But for some workers, the year-end celebration can be a dreaded annual requirement. Pe…
