President Joe Biden’s endorsement of Vice President Kamala Harris saw Google searches for glass cliff triple, and conversations around this loaded term are back in the headlines. But with Harris now leading in the polls, the vibe may be changing. …
The creator of Moore’s law acknowledged it couldn’t “continue forever“—but underestimated how human ingenuity keeps powering advances.
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
Shortly after the devastation of Hurricane Helene—which killed hundreds of people across the Southeast—Florida residents are now reeling from the impact of yet another deadly storm. Millions are still without power after Hurricane Milton made landfall…
The U.S. Department of Justice’s proposal to shake up the company is a seminal moment for the industry
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
This is the season of patriotism in Latin America as many countries commemorate their independence from colonial powers. From July to September, public plazas in countries from Mexico to Honduras and Chile fill with crowds dressed and painted in natio…
Powerful new tools can change how employees interact with institutional knowledge.
Florida theme parks including Walt Disney World, Universal Orlando and SeaWorld planned to reopen Friday after an assessment of the effects of Hurricane Milton.Some Halloween special events won’t be offered and they won’t necessarily be fu…
The human brain is a marvel of evolution. We are able to make quick and relatively accurate decisions based on very little information because we learn from previous experiences as well as the experiences of others. Unfortunately, that marvelous abili…
