It’s not all that difficult to find a spark for innovation, but it is nearly impossible to sustain it successfully. The few organizations that do share a singular factor: customer obsession. The term “obsession” signals a matchless…
After years of frequent and passionate discussions about generational differences, including what millennials want at work, why they’re is the most entitled generation in history, and how to instill a sense of belonging in your Gen Z workers, th…
I joined Thumbtack, a tech company bringing the $500 billion home services industry into the digital age, as its first global head of DEI in October 2020, when the pandemic and the protests against racism and police violence were in full force. I was w…
People don’t usually attend voluntary training sessions on neurodiversity inclusion with the intention to ask ableist questions. They come because they want to be allies. And yet, even among would-be allies, the typical question is, “how …
I bought Samsung’s much more affordable QN65Q70AA and was perfectly pleased. Then I made the mistake of testing it’s much pricier sibling…
How your organization can find new ways to fulfill its core purpose.
For example, the word “customer” can mean different things to different departments.
A few months ago, with COVID-19 rates falling, many companies were slowly returning to in-person parties, conferences, and team-building gatherings. But with the emergence of omicron (and reports of the variant making an early holiday party in Norway a…
Small improvements are better than giving up, even when the odds are stacked against you. David is literally a little guy in the battle against Goliath. Today we use ‘David and Goliath’ to… Continue reading →
Small improvements are better than giving up, even when the odds are stacked against you. David is literally a little guy in the battle against Goliath. Today we use ‘David and Goliath’ to… Continue reading →
