To determine where to invest resources, CX leaders should look at patterns of experience over time.
For ANZ’s CEO, there’s no looking back. To progress is to have the courage to do the right thing.
Powerful AI tools can have negative uses, and the world isn’t ready, Yoshua Bengio warns
While cost is generally the main consideration, the war in Ukraine and global political tensions are prompting companies to shift their IT outsourcing strategies, according to a new report.
The post Report: Some IT outsourcing is moving back onshore ap…
Direct losses from operational-risk failures are mounting, and in today’s volatile economic environment, consequent losses in share price are many times greater.
Despite a relatively small R&D budget, CSL has produced a steady stream of innovative products on diverse strategic platforms. The company’s R&D head, Bill Mezzanotte, explains how.
As technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security.
How to identify the most valuable — and least risky — use cases for your company.
The risk and ambiguity inherent in innovation can make employees shy away from it. Creating an innovation culture where risk-taking is embraced must start at the top.
Video conferencing platform Webex by Cisco is introducing machine learning and generative AI functions meant to improve collaboration at a distance and CRM through enhanced video experiences and ChatGPT-like natural language interfaces.
The post Cisco …
