Retail’s brick-and-mortar resurgence is a lesson in how to reassess assets previously seen as liabilities.
New research finds that it can quietly damage customer loyalty.
A conversation with researcher and author Marcus Buckingham about focusing on experiences and products people love.
A conversation with IMD’s Goutam Challagalla about how to drive better value with sustainable goods and services.
Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
The post Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce appeared fir…
Tone can matter just as much as content.
Josh D’Amaro’s appointment signals a growing belief among top organizations: the strongest force in business is an experience people say they love.
To serve your customers, you need to understand where they’re trying to go.
Lessons from Ritz-Carlton and Four Seasons.
Transparency means showing what matters—clearly, consistently, and with purpose.
