Managed sensitively and securely, “confessional commerce” can create a deeper, more valuable experience for users.
A conversation with the cofounder of Intuit on managing both big-picture strategy and the specifics of execution.
Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
The post How Mitel Is Applying AI to Modernize Customer Experience appeared first on TechRepublic.
New AI startup ReadingMinds has found a way to upgrade sentiment analysis to distinguish what a customer says from how they say it.
The post The Startup Teaching AI to Hear Your Feelings, Not Just Your Words appeared first on TechRepublic.
When people feel they’re treated empathically by a brand, they’re more likely to remain loyal and recommend it to others.
An HBR Executive Live conversation with Michael Fiddelke.
Selling to comfort-seekers, purpose-seekers, and efficiency-seekers.
A conversation about the strategies that helped an early web start-up become a valued source of information.
This clear, organized process can help teams break free of a variety of human tendencies that get in the way of innovation.
The most successful brands take small pleasures and elevate them into experiences that feel bigger than the product itself.
