Through targeted investments, companies can identify their most valuable customers in three steps and secure their loyalty long term.
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We’ve all had coworkers who get on our nerves. Maybe you worked with someone whose loud laugh was always interrupting your focus, or someone who was constantly taking credit for your ideas. Maybe it was harder to quantify—perhaps you were…
When it comes to diversity, equity, and inclusion (DEI) strategies, the “I” is often overlooked or considered half-heartedly—without any tactical plan to achieve and maintain a culture that is genuinely inclusive. But for DEI strat…
It’s easy to imagine cultures that you want nothing to do with. For example, you certainly aren’t dreaming of a toxic culture where people are focused more on proving how smart or powerful they are rather than working together for the gre…
If you’re measuring employee engagement and performance by productivity and output, you may not have an accurate picture of your employees’ desire to stay put and plugged in. With the quit rate at all-time highs, a better way to gauge emp…
Though we never met in college, Elon Musk and I attended joint degree programs at the University of Pennsylvania and Wharton Business School over the same years. I’ve studied his career ever since and even interviewed him once. You surely know t…
The pandemic brought the topic of mental health to light in the workplace, and in my opinion, it was past due. I applaud organizations embracing initiatives like company-wide mental health days and subscriptions to meditation apps, but as a tech leader…
The Greater Boston Food Bank’s $5 million reinvention as a digital-first enterprise has one overriding goal—to put more of its resources toward ending hunger.
Making start-ups Germany’s next economic powerhouse .
