Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
The post Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce appeared fir…
Tone can matter just as much as content.
Josh D’Amaro’s appointment signals a growing belief among top organizations: the strongest force in business is an experience people say they love.
To serve your customers, you need to understand where they’re trying to go.
Lessons from Ritz-Carlton and Four Seasons.
Transparency means showing what matters—clearly, consistently, and with purpose.
Managed sensitively and securely, “confessional commerce” can create a deeper, more valuable experience for users.
A conversation with the cofounder of Intuit on managing both big-picture strategy and the specifics of execution.
Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
The post How Mitel Is Applying AI to Modernize Customer Experience appeared first on TechRepublic.
New AI startup ReadingMinds has found a way to upgrade sentiment analysis to distinguish what a customer says from how they say it.
The post The Startup Teaching AI to Hear Your Feelings, Not Just Your Words appeared first on TechRepublic.
