If you work in an office, your next coworker might not be human at all.
Workers are already well-acquainted with artificial intelligence in the office, using AI tools to take notes, automate tasks, and assist with workflow. Now, Microsoft is …
Our culture equates busyness with importance, overcommitment with achievement, and exhaustion with value. For high-achieving professionals, this belief system isn’t just inconvenient, it’s quietly eroding energy, focus, and fulfillment. Meetings pile …
Do you know that the longer a decision-maker views your résumé, the more likely it is that you’ll get an interview? Recent research combined eye-tracking and machine learning to understand résumé decisions better. The most actionable conclusion was th…
Over the next 20 years, an estimated $84 trillion will change hands in the U.S.; some call this the Great Wealth Transfer, others the Silver Tsunami. This wealth is held in cash and assets, but also in the estimated 2.9 million private U.S. businesses…
In early 2022, the meal delivery company I founded, Tovala, went out to raise $100mm from venture capitalists. Our business could not have been hotter. We’d crossed $110mm of revenue, growing over 100% YoY. We had retention that was 3–4 times better t…
New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.
A reader writes: I have a new employee who is refusing to do some parts of her job. She hasn’t done this with me directly, but when I left for a week’s vacation, I gave very clear guidance on what she should be working on. That included learning …
When the camera was invented in 1826, many people thought painting would die. But it didn’t. Instead, painters found new ways to express themselves. Painters reinvented expressionism, impressionism, and abstract art. Monet, Munch, and later Picasso, a…
Every fall, I anticipate the winter holidays with almost childlike joy. I look forward to familiar traditions with friends and family, eggnog in my coffee, and the sense that everyone is feeling a little lighter and more connected.
At the same time…
Underperformance usually shows up in the guise of missed deadlines, low-quality work, or a bad attitude. This gets spotted sometimes, but not always, by a leader who then has to make a choice: when and how to tackle the underperformance.
However, t…
