As an award-winning scientist, Peter Dodge had made hundreds of flights into the eyes of hurricanes—almost 400. On Tuesday, a crew on a reconnaissance flight into Hurricane Milton helped him make one more, dropping his ashes into the storm as a lastin…
If you’ve been watching the Major League Baseball postseason, you’ve probably been thinking what most of us have: What’s that Strauss decal on the players’ helmets?
MLB is historically and notoriously resistant to change—that is, until the past few…
Many entrepreneurs are inspired by romantic conceptions of how great startup life can be, and are looking for an exit path from the typical culture of a big company. They dream about getting rid of bureaucracy, hierarchies, irrelevant policies, unfair…
About 200 women ages 18 to 22 from across Africa have been recruited to work in a factory alongside Russian vocational students assembling thousands of Iranian-designed attack drones to be launched into Ukraine.
In interviews with the Associated Pr…
President Joe Biden’s endorsement of Vice President Kamala Harris saw Google searches for glass cliff triple, and conversations around this loaded term are back in the headlines. But with Harris now leading in the polls, the vibe may be changing. …
The creator of Moore’s law acknowledged it couldn’t “continue forever“—but underestimated how human ingenuity keeps powering advances.
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
Shortly after the devastation of Hurricane Helene—which killed hundreds of people across the Southeast—Florida residents are now reeling from the impact of yet another deadly storm. Millions are still without power after Hurricane Milton made landfall…
The U.S. Department of Justice’s proposal to shake up the company is a seminal moment for the industry
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
